Withdrawal, cancellations and refunds

Where to send a request

The provider is Business Intelligence Marketing LLC, a US LLC formed in Delaware, Estados Unidos, identification Delaware File Number 7048819. Initiate requests without opening an account at info@buinma.com, by writing to 1007 N Orange St, 4th Floor, PMB 1232, Wilmington, DE 19801, Estados Unidos or through the purchase channel. Include name, service, date and payment reference if available. Never send passwords or full card details. Keep a copy. Free readings generate no payment to refund.

Withdrawal period and notice

For distance service contracts subject to Spanish or EU consumer protection, the general period is 14 calendar days from conclusion. An unequivocal timely notice suffices without giving a reason or using this page’s model. Missing mandatory withdrawal information extends the period as prescribed by law, up to twelve additional months in relevant cases. Fourteen days is not presented as a universal legal period.

If you asked for an early start

Under Spanish or EU rules, expressly requesting performance during the withdrawal period does not remove the right while it remains applicable. Only the legally due proportion for services already provided may be charged; missing required information or express request prevents that charge.

Under Spanish or EU rules, loss of rights after complete performance requires prior express consent and acknowledgement of that consequence; starting use alone is insufficient. A personalised service is not automatically custom-made goods. Paid digital content without a physical medium has separate consent, acknowledgement and confirmation requirements. Other countries’ commencement rules and exceptions apply without automatically importing another jurisdiction’s exception.

Refunds and unprovided services

Due refunds are made without undue delay within the applicable legal deadline. For Spanish or EU withdrawal, the general maximum is 14 calendar days from notice, using the same payment method unless expressly agreed otherwise at no consumer cost. Duplicate or incorrect charges and unprovided services are reviewed and corrected under applicable remedies. Internal credit is not compulsory in place of a legally due monetary refund.

For services billed by a telephone operator, request an itemised bill and also contact the operator for billing or telecommunications issues. The practice handles the service component for which it is responsible and provides information needed for the complaint. Complaints do not require a premium-rate call.

Model withdrawal notice

To Business Intelligence Marketing LLC, 1007 N Orange St, 4th Floor, PMB 1232, Wilmington, DE 19801, Estados Unidos, info@buinma.com. I hereby give notice that I withdraw from my contract for the following service: [service]. Contract date: [date]. Consumer’s name: [name]. Address: [address]. Order reference, if available: [reference]. Notice date: [date]. Signature: [only for paper notices].

Follow-up and other remedies

You will receive a record of the request and a reasoned response within the legal period. Supporting documents may clarify an incident. If unresolved, contact public consumer services, an appropriate alternative dispute resolution body or competent courts. Provider membership of these schemes: Las reclamaciones se atienden directamente por Business Intelligence Marketing LLC en info@buinma.com y en su domicilio. No se ha comunicado una adhesión a un sistema de arbitraje de consumo para este sitio.. Mandatory rights and legal remedies remain unaffected.

Country rules where applicable

Mexico: Article 56 of the Federal Consumer Protection Law allows revocation during 5 working days in its regulated cases. Services scheduled within 10 working days or less of the purchase order have a statutory exception; this is not an unconditional right to cancel every immediate consultation. Breach and improper-charge remedies remain.

Argentina: distance contracts generally have 10 calendar days to revoke under Law 24.240 Article 34 and Civil and Commercial Code Article 1110, with statutory calculation and exceptions. Where the withdrawal or cancellation button is required by Provision 954/2025, access must be direct, require no registration and provide a record; the request identification code is communicated within 24 hours through the legally required mechanism.

Chile: applicable 10-day withdrawal for electronic service contracts is respected before service provision under Law 19.496 and its information and confirmation rules. Digital or reflective nature alone does not presume exclusion; any lawful exception must meet its conditions and be validly disclosed.

Colombia: the 5-working-day withdrawal right applies in Law 1480 of 2011 Article 47 cases. Exceptions include services begun with the consumer’s agreement. Its reimbursement rules, guarantees, complaints and payment reversal where available remain, distinct from voluntary cancellation.

Peru: Europe’s 14 days is not presented as a general automatic right. Rights for non-conforming or unprovided services, improper charges and validly offered cancellation remain under the Consumer Protection Code. Where a Complaints Book and response within 15 working days are required, those procedures and deadlines apply.

United States and elsewhere: these terms waive no applicable state, federal or local rights. The US federal three-day rule for some sales does not itself cover purchases made entirely online, by mail or telephone. Additional commercial policies apply only as actually offered and accepted, without reducing mandatory rights.

Identifying and following a request

Explain in your contracting language which transaction you wish to cancel, change or complain about and how to receive a reply. Verification is limited to identifying the transaction and protecting payment. Deleting your account is unnecessary and a legally valid unequivocal notice is not rejected merely for not using a specific template.

Cancelling a subscription prevents later charges under its terms and the law but does not always refund elapsed periods. A due refund will be explained with amount and method. You may approach competent consumer authorities or dispute resolution even after contacting the LLC.